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CRM  // Posts tagged as "CRM"

Digital Realty Trust Set to Score on Network Interconnection

Research Question: How will Digital Realty Trust’s acquisition of Telx affect the network interconnection and leasing industry? Companies: AAPL, AKAM, AMZN, CONE, CORE, CRM, CSCO, CTL, DFT, DLR, EQIX, GOOG/GOOGL, LVLT, MSFT, ORCL, T, VZ, WIN, ZAYO By: John Harrington Click here to download the report (.pdf)   Summary Digital Realty Trust Inc.’s (DLR) $1.89 billion […]

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SMBs Eagerly Await ININ’s PureCloud, Enterprise Users More Cautious

Research Question: Will Interactive Intelligence’s PureCloud jumpstart an industry move toward cloud-based call centers? Companies: ALU, CRM, CSCO, EGHT, FIVN, GENESYS/BOM:506109, ININ, MITL, MSFT, RNG, SAAS, SAP, SHOR, TYO:6701 By: Susan Jennings Click here to download the report (.pdf)   Summary of Findings Cloud-based multitenant solutions like Interactive Intelligence Group Inc.’s (ININ) PureCloud are anxiously awaited […]

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Zendesk Well Positioned to Grow, Especially Among Current Users

Research Question: Can Zendesk broaden its application beyond traditional customer service use while moving upstream to more enterprise-level customers? Companies: ADBE, CRM, MSFT, NOW, ORCL, SAP, VRNT, ZEN By: Chris Jenks Click here to download the report (.pdf)   Summary of Findings Most sources expect Zendesk Inc.’s (ZEN) clients to broaden their application and to extend their deployment […]

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Data Center Industry Goes All-In on Cloud Services Bet, Akamai Wins Big

Research Questions: What were the driving trends in colocation, managed hosting and content delivery networks during the first quarter? What will the remainder of the year look like for the major providers in these areas? Companies: AAPL, AKAM, AMZN, CONE, CRM, CSCO, CTL, EMC, EQIX, GOOG/GOOGL, IBM, HPQ, LVLT, MSFT, ORCL, RAX, T, WDAY, ZAYO By: John Harrington […]

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Marketing Automation Vendors Trying to Remain Relevant in an Evolving Market

Research Question: Can marketing automation vendors Marketo, HubSpot and Callidus successfully move upstream in this developing industry? Companies: ADBE, CALD, CRM, CSOD, CTCT, HUBS, IBM, MKTO, ORCL, SAP, TDC, TTGT, ULTI, WDAY By: Chris Jenks Click here to download the report (.pdf)   Summary of Findings The marketing automation (MA) market lacks a clear trend as it is […]

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Zendesk Whisper

Zendesk Whisper

Research Question: Can Zendesk successfully broaden its application beyond its traditional customer service use while moving upstream to more enterprise-level customers? Companies Covered: Zendesk (Zen), Salesforce.com (CRM), Oracle (ORCL), Microsoft (MSFT), SAP SE (SAP), Verint (VRNT) Report Available: April 30, 2015   Blueshift’s initial research shows Zendesk growing at a rapid rate and beginning to […]

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Marketing/Sales Automation Whisper

Marketing/Sales Automation Whisper

Research Question: Can marketing and sales automation vendors like Marketo, HubSpot, and Callidus successfully move upstream in their developing industries? Companies Covered: Marketo (MKTO), HubSpot (HUBS),  Callidus (CALD), Exact Target (TTGT), Oracle (ORCL), Salesforce (CRM)​, Adobe (ADBE) Report Available: April 16, 2015   Blueshift’s initial research shows a litany of marketing automation vendors establishing their identities in a dynamic and […]

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LinkedIn’s Sales Navigator an Effective Lead Generator (Consumer Survey)

Research Question: Will LinkedIn’s revamped Sales Navigator produce a strong ROI for sales professionals and significantly boost the company’s subscription revenue? Companies: CRM, DNB, HHS, LNKD, MHFI, MKTO By: Mason Rudy Click here to download the report (.pdf)   Summary of Findings The 28 survey respondents who use LinkedIn Corp.’s (LNKD) Sales Navigator said it is effective […]

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Shellshock Scramble Spotlights Loss of Trust at Every Networking Level

Research Questions: Which are some of the public technology companies being affected by the so-called Shellshock bug? What are the implications for customers as patches are rushed out to close vulnerabilities? Companies: AAPL, ALU, AMZN, CHKP, CRM, CSCO, EMC, FEYE, FFIV, GOOG/GOOGL, HPQ, IBM, INTL, PANW, RAX, RHT, STO:ERIC-B, WDAY By: John Harrington Click here to […]

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LNKD’s Sales Navigator Gains Recognition But Still Faces Big Hurdles

Research Question: Will LinkedIn’s revamped Sales Navigator produce a strong ROI for sales professionals and significantly boost the company’s subscription revenue? Companies: CRM, DNB, HHS, LNKD, MHFI, MKTO By: Seth Agulnick Click here to download the report (.pdf)   Summary of Findings Awareness of and positive sentiment about LinkedIn Corp.’s (LNKD) Sales Navigator increased modestly compared with […]

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